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FREE AUSTRALIA WIDE DELIVERY FOR ONLINE DELIVERY PRODUCT ORDERS OVER $200.
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(a) All products sold on the TJM website, may be returned with no questions asked within 14 days of the delivery date for a refund or store credit. All returns require an RMA (Return Merchandise Authorisation) number and all freight charges are strictly non-refundable. No returns will be accepted on installed or otherwise used products. If the box is damaged upon receipt by the Seller, then the Buyer will have 20% of the Buyer’s refund or store credit deducted as a restocking fee. Failure to comply with these terms may result in delayed processing and/or refusal of return. Items that were shipped incorrectly or have been damaged in transit will be reviewed by a member of TJM’s customer service team to determine whether the Buyer is entitled to the no questions asked return of the products.
(b) The Seller would like to remind the Buyer that the benefits given by this clause are in addition to other rights and remedies that the Buyer may have as a consumer under the Australian Consumer Law. In Australia, TJM’s products come with statutory guarantees set out in the Australian Consumer Law. If the Buyer’s TJM product is suffering from a major failure (such as when they are unsafe or wrongly described), the Buyer will have the right to choose to have the product repaired, replaced or to receive a refund. If the product suffers from a manufacturing fault that is not a major failure and that can be repaired, the Seller (or the TJM store that sold the product to the Buyer) may choose to repair the product, provide the Buyer with a replacement product or provide the Buyer with a refund.
(c) Where a product has been purchased by the Buyer in a TJM store, the Buyer must take the product to the front service desk of the Buyer’s nearest TJM store. This includes products that carry a manufacturer’s warranty, which may need to be assessed by the manufacturer.
(d) For products purchased online via TJM’s website , please arrange for TJM’s authorised courier to arrange the return to either: (a) Aeroklas Australia’s Head Office: 17 Johnstone Rd, Brendale QLD 4500; or (b) where the Buyer is in Western Australia, to 523 Abernethy Road, Kewdale WA 6105. Please do not return any products purchased online to your nearest TJM store, as the TJM store will not have a record of the Buyer’s purchase.
(e) The Seller will need the following information from the Buyer to process the return:
(f) If the Buyer doesn’t have a receipt, the Seller may ask for the Buyer’s photo identification showing the Buyer’s name, address and signature. The Buyer can help the Seller determine proof of purchase by providing a bank statement or similar. Consumer guarantees under the ACL are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels. For TJM product purchases via the Seller’s TJM Website, the TJM customer service team can assist the Buyer with further information about the warranty period for the product the Buyer returns. For purchases made in TJM stores, the Seller’s network of store owners and managers can assist the Buyer with further information about the warranty period for the product that the Buyer returns.
(g) Any expenses relating to the return of your product to a TJM store will normally have to be paid by you. For TJM store purchases from TJM, the Seller will pay for return freight for any product assessed by the Seller as having a major failure.
(h) Assessment of your product: the Seller may need to assess the Buyer’s product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as: Electrical and motor driven products.
(i) Repair Notice: The repair of the Buyer’s goods may result in the loss of user-generated data. Please ensure that the Buyer has made a copy of any data saved on the goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Bulky products: For safety reasons, the Buyer must contact the Buyer’s nearest local TJM store before returning any bulky products, such as: Bull Bars.
(j) In some cases, a refund, replacement, or repair may not be offered if the Buyer substantially modify the product; Misuses the product contrary to user instructions or packaging labels; or the Buyer simply changes their mind. Certain products are excluded under the Seller’s Returns Policy unless they are faulty, these include: Tailor made customer orders.
(k) For updates to the Seller’s returns policy, please visit our TJM website. At any time, the Buyer can discuss the Seller’s Returns Policy with the Buyer’s local TJM store manager or the Seller’s Customer Service team. For the Buyer’s nearest store details: Store locator at www.tjm.com.au or phone 07 3965 9999.
(l) If the Buyer feels that its rights under consumer law or the Seller’s Returns Policy have not been met, please forward the concerns in writing to: Product Quality Control Officer, TJM Australia, 17 Johnstone Rd, Brendale QLD 4500 (P O Box 5344, Brendale QLD 4500).
All products sold on the TJM website, may be returned with no questions asked within 14 days of the delivery date for a refund or store credit. All returns require an RMA (Return Merchandise Authorisation) number and all freight charges are strictly non-refundable. No returns will be accepted on installed or otherwise used products. If the box is damaged upon receipt by TJM, then you will have 20% of your refund or store credit deducted as a restocking fee. Failure to comply with these terms may result in delayed processing and/or refusal of return. Items that were shipped incorrectly or have been damaged in transit will be reviewed by a member of TJM’s customer service team to determine whether you are entitled to the no questions asked return of the products.
For in-store purchases, please refer to our Warranty Policy by clicking here.
TJM would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law. In Australia, TJM’s products come with statutory guarantees set out in the Australian Consumer Law. If your TJM product is suffering from a major failure (such as when they are unsafe or wrongly described), you have the right to choose to have the product repaired, replaced or to receive a refund. If your product suffers from a manufacturing fault that is not a major failure and that can be repaired, TJM (or the TJM store that sold the product to you) may choose to repair the product, provide you with a replacement product or provide you with a refund.
Take your product to the front service desk of your nearest TJM store. This includes products that carry a manufacturer’s warranty, which may need to be assessed by the manufacturer. Visit the store locator at www.tjm.com.au/stores for all store locations.
For products purchased online via TJM’s website , please click here via TJM’s authorised courier to arrange the return to either: (a) Aeroklas Australia’s Head Office: 17 Johnstone Rd, Brendale QLD 4500; or (b) where you are in Western Australia, to 523 Abernethy Road, Kewdale WA 6105. Please do not return any products purchased online to your nearest TJM store, as the TJM store will not have a record of your purchase.
If you don’t have a receipt, we ask for your photo identification showing your name, address and signature. You can help us determine proof of purchase by providing a bank statement or similar. Consumer guarantees under the ACL are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels. For TJM product purchases via our TJM Website our customer service team, can assist you with further information about the warranty period for the product you return. For purchases made in TJM stores our network of store owners and managers can assist you with further information about the warranty period for the product you return.
Any expenses relating to the return of your product to a TJM store will normally have to be paid by you. For TJM store purchases from TJM, TJM will pay for return freight for any product assessed by TJM as having a major failure.
Assessment of your product: TJM may need to assess your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as: Electrical and motor driven products.
Repair Notice: The repair of your goods may result in the loss of user-generated data. Please ensure that you have made a copy of any data saved on your goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Bulky products: For safety reasons, please contact your nearest local TJM store before returning any bulky products, such as: Bull Bars.
For purchases made using a “Guest Checkout” purchase, a registered account will need to be setup using the original email address to complete the online warranty/return process.
In some cases, a refund, replacement, or repair may not be offered if you: Substantially modify the product; Misuse the product contrary to user instructions or packaging labels; or simply change your mind. Certain products are excluded under our Returns Policy unless they are faulty, these include: Tailor made customer orders.
For updates to this Returns Policy, please visit our TJM website. At any time, you can discuss our Returns Policy with your local TJM store manager or our Customer Service team. For your nearest store details: Store locator at www.tjm.com.au or phone 07 3965 9999.
If you feel that your rights under consumer law or our Returns Policy have not been met, please forward your concerns in writing to: Product Quality Control Officer, TJM Australia, 17 Johnstone Rd, /pendale QLD 4500 (P O Box 5344, /pendale QLD 4500).
TJM will only collect, use and disclose your personal information in accordance with the Privacy Principles outlined in the Privacy Act 1988 (Cth). Our Privacy Policy can be located at our TJM website at www.tjm.com.au
